Customer Service - FAQs
Shipping & Delivery
All orders are dispatched by Royal Mail First Class, we aim to ship all items within two working days of purchase, excluding bank holidays. This means that, including transit time, your order will be with you within approximately 3 - 4 working days from purchase.
Please note that we are not responsible for goods lost in transit – Please ensure your shipping details are correct before purchasing. We have a recorded delivery option that requires a signature upon delivery (domestic shipping), this can be selected from shipping options prior to placing your order.
UK First Class £4.99 GBP
Reliable delivery to UK, usually within 1 day from dispatch date.
International Standard £10.00
Reliable delivery to Europe in 3-5 business days and rest of World in 6-7 business days.
International Signed £14.00 GBP
Reliable delivery to Europe in 3-5 business days and rest of World in 6-7 business days, Tracked in the UK and a signature taken on delivery.
Returns
We really hope that you love your jewellery but if for any reason you do wish to return your item you are welcome to do so within 30 days of receipt, the cost to return an item is not covered by Deity Designs.
All products must be returned unworn and in the original packaging, with refunds being made in full, excluding the cost of the original postage.
Please include your original invoice in the returns parcel or note the order number and your details so we can process the return.
Our returns address is:
Deity Designs
57 Arundel Crescent
Solihull
B92 8RQ, UK
Please allow up to 14 working days for your return to be processed.
If you receive a faulty or incorrect item then please get in touch with us at deitydesignsuk@gmail.com within 14 days of receipt.
Contact Us
We aim to provide you with all of the details you need to make a decision on your order, including listing all product dimensions, materials and untouched images of our products on real people.
However, if you have any questions ahead of placing your order that we can help with we’d be more than happy to help. Please contact us with your query using the details below.
Email: Deitydesignsuk@gmail.com
Instagram: @deity.designs